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SHIPPING & RETURN

DELIVERY TIME

Delivery time for Germany is approximately 4-5 working days in case of goods on stock and about 8 weeks in case of customized and individually manufactured goods after receipt of payment.

 

We deliver to the following countries only: 

  • Germany
  • Austria
  • Belgium
  • Cyprus
  • Denmark
  • Finland
  • France
  • Italy
  • Luxembourg
  • Netherlands
  • Poland
  • Portugal
  • Sweden
  • Switzerland
  • Spain
  • United Kingdom

Philinishop will only deliver to other countries after making separate, individual arrangements with the customer.

The customer is responsible for complying with the relevant customs and tax rules, including the resulting costs. Philinishop clearly states to the customer that the customer will be responsible for costs above and beyond those related to the goods and shipping costs.

 

DELIVERY COSTS 

Philinishop pays for delivery costs within Germany. A flat-rate delivery charge of €10 shall apply to goods delivered to Austria, Belgium, Denmark, Finland, France, Italy, Luxembourg, the Netherlands, Poland, Portugal, Sweden, and Spain. This rate is €12 for shipping to the UK and €15 for shipping to Switzerland and Cyprus. 

Shipping outside the EU  Shipping to Switzerland: Please notice that you have to pay a Swiss VAT of 8% when importing goods to Switzerland. This VAT is not included in your billing amount. Customs and handling fees are not refundable in the event of a return.

 

RETURNING GOODS

Regardless of a statutory right of withdrawal for consumers, Philinishop shall grant you the right to revoke your order in whole or in part if you return to us the goods that you would not want within 14 days of receipt. The statutory provision regulating compensation for use shall apply mutatis mutandis. Please request a return form to facilitate returns. Philinishop will cover all reasonable costs for returns. This does not apply to customized and individually manufactured goods. 

 

 

 

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